/* ============================================================
   CRM.CSS — Kanban, Inbox, Contatos, Atividades
   Beep AI Hub
   ============================================================ */

/* ── CRM HEADER ─────────────────────────────────────────────── */
.crm-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}
.crm-header-left { display: flex; align-items: center; gap: 12px; flex: 1; }
.crm-header-right { display: flex; align-items: center; gap: 8px; }

/* ── CLIENT SELECTOR ─────────────────────────────────────────── */
.crm-client-selector {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--white);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 8px 14px;
  min-width: 220px;
  cursor: pointer;
  transition: border-color .2s;
}
.crm-client-selector:focus-within { border-color: var(--blue-600); }
.crm-client-selector select {
  border: none; background: transparent; font-size: .9rem;
  color: var(--text-primary); outline: none; flex: 1; cursor: pointer;
}

/* ── CRM STATS BAR ──────────────────────────────────────────── */
.crm-stats-bar {
  display: flex;
  gap: 12px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}
.crm-stat-item {
  background: var(--white);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 12px 18px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex: 1;
  min-width: 140px;
}
.crm-stat-icon {
  width: 36px; height: 36px; border-radius: var(--radius);
  display: flex; align-items: center; justify-content: center;
  font-size: 1rem;
}
.crm-stat-info .crm-stat-label { font-size: .75rem; color: var(--text-muted); font-weight: 500; }
.crm-stat-info .crm-stat-value { font-size: 1.1rem; font-weight: 700; color: var(--text-primary); }

/* ── PIPELINE SELECTOR TABS ─────────────────────────────────── */
.pipeline-tabs {
  display: flex;
  gap: 4px;
  background: var(--bg);
  border-radius: var(--radius-lg);
  padding: 4px;
  margin-bottom: 20px;
  overflow-x: auto;
}
.pipeline-tab {
  padding: 7px 18px;
  border-radius: var(--radius);
  font-size: .85rem;
  font-weight: 500;
  color: var(--text-muted);
  cursor: pointer;
  white-space: nowrap;
  transition: all .2s;
  border: none;
  background: transparent;
}
.pipeline-tab:hover { color: var(--text-primary); background: var(--white); }
.pipeline-tab.active {
  background: var(--white);
  color: var(--blue-700);
  box-shadow: 0 1px 4px rgba(0,0,0,.1);
  font-weight: 600;
}
.pipeline-tab-add {
  padding: 7px 12px;
  color: var(--text-muted);
  cursor: pointer;
  border-radius: var(--radius);
  transition: all .2s;
}
.pipeline-tab-add:hover { color: var(--blue-600); background: var(--white); }

/* ── KANBAN BOARD ──────────────────────────────────────────── */
.kanban-board {
  display: flex;
  gap: 14px;
  overflow-x: auto;
  padding-bottom: 16px;
  min-height: calc(100vh - 280px);
  align-items: flex-start;
}
.kanban-board::-webkit-scrollbar { height: 6px; }
.kanban-board::-webkit-scrollbar-track { background: var(--bg); border-radius: 3px; }
.kanban-board::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

.kanban-column {
  background: var(--bg);
  border-radius: var(--radius-lg);
  min-width: 280px;
  max-width: 280px;
  display: flex;
  flex-direction: column;
  max-height: calc(100vh - 280px);
}
.kanban-column-header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 14px;
  border-radius: var(--radius-lg) var(--radius-lg) 0 0;
  position: sticky;
  top: 0;
  z-index: 1;
  background: var(--bg);
}
.kanban-column-dot {
  width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0;
}
.kanban-column-title {
  font-size: .85rem; font-weight: 600; color: var(--text-primary); flex: 1;
}
.kanban-column-count {
  font-size: .75rem; font-weight: 600;
  background: var(--white); border: 1px solid var(--border);
  color: var(--text-muted); padding: 2px 7px; border-radius: 10px;
}
.kanban-column-value {
  font-size: .7rem; color: var(--text-muted); white-space: nowrap;
}

.kanban-cards {
  flex: 1;
  overflow-y: auto;
  padding: 4px 8px 8px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-height: 80px;
}
.kanban-cards::-webkit-scrollbar { width: 3px; }
.kanban-cards::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

.kanban-card {
  background: var(--white);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 12px;
  cursor: grab;
  transition: all .15s;
  position: relative;
}
.kanban-card:hover {
  border-color: var(--blue-300);
  box-shadow: 0 4px 12px rgba(30, 58, 138, .1);
  transform: translateY(-1px);
}
.kanban-card.dragging {
  opacity: .5; cursor: grabbing;
  box-shadow: 0 8px 24px rgba(0,0,0,.15);
}
.kanban-card.drag-over { border-color: var(--blue-500); background: var(--blue-50); }

.kanban-card-title {
  font-size: .85rem; font-weight: 600; color: var(--text-primary);
  margin-bottom: 6px; line-height: 1.3;
}
.kanban-card-contact {
  display: flex; align-items: center; gap: 6px;
  font-size: .78rem; color: var(--text-muted); margin-bottom: 8px;
}
.kanban-card-contact-avatar {
  width: 18px; height: 18px; border-radius: 50%;
  font-size: .6rem; font-weight: 700; color: #fff;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.kanban-card-footer {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  margin-top: 8px; padding-top: 8px; border-top: 1px solid var(--border);
}
.kanban-card-value {
  font-size: .82rem; font-weight: 700; color: var(--text-primary);
}
.kanban-card-meta {
  display: flex; align-items: center; gap: 6px;
}
.kanban-card-badge {
  font-size: .68rem; padding: 2px 6px; border-radius: 8px;
  font-weight: 600; display: flex; align-items: center; gap: 3px;
}
.kanban-card-badge.activity { background: #FEF3C7; color: #D97706; }
.kanban-card-badge.overdue  { background: #FEE2E2; color: #DC2626; }

.kanban-add-card {
  margin: 0 8px 8px; padding: 8px;
  border: 1.5px dashed var(--border); border-radius: var(--radius);
  text-align: center; font-size: .8rem; color: var(--text-muted);
  cursor: pointer; transition: all .2s;
}
.kanban-add-card:hover { border-color: var(--blue-400); color: var(--blue-600); background: var(--blue-50); }

/* Drop placeholder */
.kanban-drop-placeholder {
  height: 80px; border: 2px dashed var(--blue-400);
  border-radius: var(--radius); background: var(--blue-50);
  opacity: .6;
}

/* ── CONTACTS PAGE ──────────────────────────────────────────── */
.contacts-toolbar {
  display: flex; align-items: center; gap: 10px; margin-bottom: 16px; flex-wrap: wrap;
}
.contacts-toolbar .search-box {
  flex: 1; min-width: 200px;
  display: flex; align-items: center; gap: 8px;
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 8px 14px;
}
.contacts-toolbar .search-box input {
  border: none; background: transparent; flex: 1;
  font-size: .9rem; color: var(--text-primary); outline: none;
}
.contacts-toolbar .search-box svg { color: var(--text-muted); width: 16px; height: 16px; flex-shrink: 0; }

.contact-card {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 16px;
  display: flex; align-items: center; gap: 14px;
  transition: all .15s; cursor: pointer;
  margin-bottom: 8px;
}
.contact-card:hover {
  border-color: var(--blue-300);
  box-shadow: 0 2px 8px rgba(30, 58, 138, .08);
}
.contact-avatar {
  width: 44px; height: 44px; border-radius: 50%;
  font-size: 1rem; font-weight: 700; color: #fff;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.contact-info { flex: 1; min-width: 0; }
.contact-name { font-size: .9rem; font-weight: 600; color: var(--text-primary); }
.contact-meta { font-size: .78rem; color: var(--text-muted); margin-top: 2px; }
.contact-tags { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 6px; }
.contact-tag {
  font-size: .68rem; padding: 2px 7px; border-radius: 10px;
  font-weight: 600; color: #fff;
}
.contact-actions { display: flex; gap: 6px; flex-shrink: 0; }

/* Contact Detail Panel */
.contact-detail { display: flex; gap: 20px; }
.contact-detail-main { flex: 1; min-width: 0; }
.contact-detail-sidebar { width: 320px; flex-shrink: 0; }

.contact-detail-header {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 24px;
  display: flex; align-items: flex-start; gap: 16px; margin-bottom: 16px;
}
.contact-detail-avatar {
  width: 64px; height: 64px; border-radius: 50%;
  font-size: 1.5rem; font-weight: 700; color: #fff;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.contact-detail-info { flex: 1; }
.contact-detail-info h2 { font-size: 1.2rem; font-weight: 700; color: var(--text-primary); margin: 0 0 4px; }
.contact-detail-info .meta { font-size: .85rem; color: var(--text-muted); }
.contact-detail-info .tags { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 8px; }

/* ── INBOX ───────────────────────────────────────────────────── */
/* ── INBOX LAYOUT — Kommo/smbot style ──────────────────────── */
.inbox-layout {
  display: flex;
  gap: 0;
  height: calc(100vh - 160px);
  background: #0F1623;
  border: none;
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: 0 4px 32px rgba(0,0,0,.35);
}

/* Panel 1: Conversation List */
.inbox-sidebar {
  width: 300px;
  background: #0F1623;
  border-right: 1px solid rgba(255,255,255,.06);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
}
.inbox-sidebar-header {
  padding: 14px 14px 10px;
  border-bottom: 1px solid rgba(255,255,255,.06);
  background: #0F1623;
}
.inbox-sidebar-header h3 {
  font-size: .82rem; font-weight: 700; color: rgba(255,255,255,.55);
  margin: 0 0 10px; text-transform: uppercase; letter-spacing: .06em;
}
.inbox-search {
  position: relative;
  display: flex; align-items: center; gap: 8px;
  background: rgba(255,255,255,.07); border: 1px solid rgba(255,255,255,.1);
  border-radius: 10px; padding: 7px 12px;
  transition: border-color .18s, box-shadow .18s;
}
.inbox-search:focus-within {
  border-color: #f97316;
  box-shadow: 0 0 0 3px rgba(249,115,22,.18);
}
.inbox-search input {
  border: none; background: transparent; flex: 1;
  font-size: .83rem; color: rgba(255,255,255,.85); outline: none;
}
.inbox-search input::placeholder { color: rgba(255,255,255,.35); }
.inbox-search svg { color: rgba(255,255,255,.35); width: 14px; height: 14px; }

.inbox-search-mode {
  border: 1px solid var(--border); background: var(--bg);
  color: var(--text-muted);
  font-size: .68rem; font-weight: 600; letter-spacing: .02em;
  padding: 3px 8px; border-radius: 8px; cursor: pointer;
  transition: all .18s;
  text-transform: uppercase;
}
.inbox-search-mode:hover { color: var(--text-primary); border-color: var(--text-muted); }
.inbox-search-mode.active {
  background: #f97316; color: #fff; border-color: #f97316;
  box-shadow: 0 1px 4px rgba(249,115,22,.35);
}

.inbox-search-results {
  position: absolute;
  top: calc(100% + 6px); left: 0; right: 0;
  max-height: min(520px, 70vh);
  overflow-y: auto;
  background: var(--white);
  border: 1px solid var(--border);
  border-radius: 12px;
  box-shadow: 0 18px 48px -12px rgba(0,0,0,.22), 0 0 0 1px rgba(0,0,0,.02);
  z-index: 50;
  padding: 4px 0;
}
.inbox-search-hdr {
  font-size: .72rem; color: var(--text-muted);
  padding: 8px 14px 6px; border-bottom: 1px solid var(--border);
  font-weight: 600; letter-spacing: .03em; text-transform: uppercase;
}
.inbox-search-loading, .inbox-search-empty {
  display: flex; align-items: center; justify-content: center;
  padding: 24px 16px; color: var(--text-muted); font-size: .82rem;
  gap: 10px;
}
.inbox-search-item {
  width: 100%; text-align: left;
  display: flex; flex-direction: column; gap: 4px;
  padding: 10px 14px; border: none; background: transparent;
  cursor: pointer; border-bottom: 1px solid var(--border);
  transition: background .14s;
}
.inbox-search-item:last-child { border-bottom: none; }
.inbox-search-item:hover { background: var(--bg); }
.inbox-search-item-top {
  display: flex; align-items: center; gap: 8px;
  font-size: .78rem;
}
.inbox-search-who {
  font-weight: 600; color: var(--text-primary);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  max-width: 55%;
}
.inbox-search-subject {
  font-size: .7rem; color: var(--text-muted);
  background: var(--bg);
  padding: 1px 6px; border-radius: 4px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  max-width: 120px;
}
.inbox-search-when {
  margin-left: auto; font-size: .7rem; color: var(--text-muted); flex-shrink: 0;
}
.inbox-search-snip {
  font-size: .8rem; line-height: 1.4; color: var(--text-primary);
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical;
  overflow: hidden;
}
.inbox-search-snip mark {
  background: rgba(249,115,22,.22); color: #f97316;
  font-weight: 600; padding: 0 2px; border-radius: 3px;
}
.inbox-search-dir { opacity: .7; margin-right: 4px; }

/* Flash highlight ao abrir mensagem da busca */
.inbox-message-flash {
  animation: inboxMessageFlash 1.6s ease-out;
}
@keyframes inboxMessageFlash {
  0%, 20% { box-shadow: 0 0 0 3px rgba(249,115,22,.45); }
  100% { box-shadow: 0 0 0 0 transparent; }
}

/* Export Transcript */
.inbox-export-wrap { position: relative; }
.inbox-export-menu {
  position: absolute; top: calc(100% + 4px); right: 0;
  background: var(--white);
  border: 1px solid var(--border);
  border-radius: 10px;
  box-shadow: 0 12px 32px -8px rgba(0,0,0,.2);
  min-width: 180px; padding: 4px; z-index: 60;
  display: flex; flex-direction: column; gap: 2px;
}
.inbox-export-menu[hidden] { display: none; }
.inbox-export-menu button {
  text-align: left; border: none; background: transparent;
  padding: 8px 12px; font-size: .82rem; border-radius: 6px;
  cursor: pointer; color: var(--text-primary);
  transition: background .14s;
}
.inbox-export-menu button:hover { background: var(--bg); }

/* ── Mídia nas mensagens ─────────────────────────────────── */
.inbox-message-media img {
  max-width: 320px; max-height: 360px; border-radius: 10px;
  display: block; cursor: zoom-in; object-fit: cover;
}
.msg-audio-wrap { display: flex; flex-direction: column; gap: 6px; }
.msg-audio-wrap audio {
  border-radius: 999px; background: var(--bg, #f3f4f6); height: 40px;
}

/* ── Custom audio player ─────────────────────────────────────── */
.audio-player {
  display: flex; align-items: center; gap: 12px;
  width: 320px; max-width: 100%;
  height: 56px;
  padding: 0 14px 0 10px;
  background: var(--white, #fff);
  border: 1px solid var(--border, #e5e7eb);
  border-radius: 28px;
  cursor: pointer;
  transition: border-color .15s, box-shadow .15s;
  user-select: none;
}
.audio-player:hover {
  border-color: var(--blue-300, #93c5fd);
  box-shadow: 0 1px 2px rgba(15, 23, 42, .04);
}
.inbox-message.outbound .audio-player {
  background: var(--blue-50, #eff6ff);
  border-color: var(--blue-200, #bfdbfe);
}
.audio-player-btn {
  flex-shrink: 0;
  width: 36px; height: 36px;
  border-radius: 50%;
  border: none;
  background: var(--blue-600, #2563eb);
  color: #fff;
  display: inline-flex; align-items: center; justify-content: center;
  cursor: pointer;
  transition: background .15s, transform .08s;
  padding: 0;
}
.audio-player-btn:hover { background: var(--blue-700, #1d4ed8); }
.audio-player-btn:active { transform: scale(.96); }
.audio-player-btn svg { display: block; }
.audio-icon-play { transform: translateX(1px); } /* compensação ótica do triângulo */
.audio-player-body {
  flex: 1; min-width: 0;
  display: flex; flex-direction: column;
  gap: 4px;
}
.audio-player-track {
  position: relative;
  height: 4px;
  background: var(--border, #e5e7eb);
  border-radius: 2px;
  cursor: pointer;
}
.inbox-message.outbound .audio-player-track {
  background: var(--blue-200, #bfdbfe);
}
.audio-player-progress {
  position: absolute; top: 0; left: 0;
  height: 100%;
  width: 0%;
  background: var(--blue-600, #2563eb);
  border-radius: 2px;
  pointer-events: none;
  transition: width .08s linear;
}
.audio-player-thumb {
  position: absolute;
  top: 50%; left: 0%;
  width: 10px; height: 10px;
  background: var(--blue-600, #2563eb);
  border: 2px solid var(--white, #fff);
  border-radius: 50%;
  transform: translate(-50%, -50%);
  pointer-events: none;
  opacity: 0;
  transition: opacity .15s;
  box-shadow: 0 1px 2px rgba(15, 23, 42, .15);
}
.audio-player:hover .audio-player-thumb,
.audio-player.is-playing .audio-player-thumb { opacity: 1; }
.audio-player-time {
  display: flex; align-items: center; gap: 4px;
  font-size: .72rem;
  font-variant-numeric: tabular-nums;
  color: var(--text-secondary, #6b7280);
  letter-spacing: .01em;
}
.audio-player-time-sep { opacity: .4; }

.msg-transcript {
  font-size: .78rem; color: var(--text-secondary, #6b7280);
  background: rgba(99, 102, 241, .07); border-left: 2px solid #6366f1;
  padding: 6px 10px; border-radius: 4px; line-height: 1.4;
  display: flex; gap: 6px; align-items: flex-start;
}
.msg-transcript-icon { flex-shrink: 0; }
.msg-doc .msg-doc-link {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 14px; background: var(--white, #fff);
  border: 1px solid var(--border, #e5e7eb); border-radius: 10px;
  text-decoration: none; color: var(--text-primary, #111827);
  min-width: 240px; max-width: 320px;
  transition: background .14s, border-color .14s;
}
.msg-doc .msg-doc-link:hover { background: var(--bg, #f9fafb); border-color: #c7cad1; }
.msg-doc-icon { font-size: 1.5rem; flex-shrink: 0; }
.msg-doc-info { display: flex; flex-direction: column; gap: 2px; min-width: 0; flex: 1; }
.msg-doc-info strong {
  font-size: .85rem; font-weight: 600;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.msg-doc-meta { font-size: .72rem; color: var(--text-secondary, #6b7280); }

/* Lightbox de imagens */
.inbox-lightbox {
  position: fixed; inset: 0; background: rgba(0,0,0,.85);
  display: flex; align-items: center; justify-content: center;
  z-index: 9999; cursor: zoom-out; animation: lightboxIn .15s ease;
}
.inbox-lightbox img { max-width: 92vw; max-height: 92vh; border-radius: 8px; }
.inbox-lightbox-close {
  position: absolute; top: 20px; right: 24px;
  background: rgba(255,255,255,.1); color: #fff; border: none;
  width: 40px; height: 40px; border-radius: 50%; font-size: 1.5rem;
  cursor: pointer; transition: background .14s;
}
.inbox-lightbox-close:hover { background: rgba(255,255,255,.2); }
@keyframes lightboxIn { from { opacity: 0 } to { opacity: 1 } }

/* Composer com anexos */
.inbox-composer-actions { display: flex; gap: 4px; align-items: center; }
.inbox-composer-btn {
  width: 36px; height: 36px; border-radius: 50%; border: none;
  background: transparent; cursor: pointer; color: var(--text-secondary, #6b7280);
  display: flex; align-items: center; justify-content: center;
  transition: background .14s, color .14s;
}
.inbox-composer-btn:hover { background: var(--bg, #f3f4f6); color: var(--text-primary, #111827); }
.inbox-composer-btn.is-recording {
  background: #ef4444; color: #fff; animation: pulse-red 1.2s ease-in-out infinite;
}
@keyframes pulse-red {
  0%, 100% { box-shadow: 0 0 0 0 rgba(239, 68, 68, .5); }
  50% { box-shadow: 0 0 0 8px rgba(239, 68, 68, 0); }
}
.inbox-recording-timer {
  font-size: .82rem; color: #ef4444; font-variant-numeric: tabular-nums;
  font-weight: 600; padding: 0 8px;
}
.inbox-attachment-preview {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 12px; background: var(--bg, #f3f4f6);
  border-radius: 8px; margin-bottom: 8px; font-size: .85rem;
}
.inbox-attachment-preview button {
  margin-left: auto; background: transparent; border: none;
  cursor: pointer; color: var(--text-secondary); font-size: 1.2rem;
}

/* Transcript modal */
.inbox-transcript-modal {
  position: fixed; inset: 0; z-index: 9000;
  display: flex; align-items: center; justify-content: center;
}
.inbox-transcript-backdrop {
  position: absolute; inset: 0;
  background: rgba(0,0,0,.55); backdrop-filter: blur(3px);
}
.inbox-transcript-box {
  position: relative; z-index: 1;
  width: min(860px, 92vw); max-height: 86vh;
  display: flex; flex-direction: column;
  background: var(--white); border-radius: 14px;
  box-shadow: 0 24px 64px -12px rgba(0,0,0,.45);
  overflow: hidden;
}
.inbox-transcript-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 12px 16px; border-bottom: 1px solid var(--border);
  background: var(--bg);
  font-weight: 600; font-size: .9rem; color: var(--text-primary);
}
.inbox-transcript-body {
  flex: 1; overflow-y: auto; margin: 0;
  padding: 16px 20px;
  font-family: ui-monospace, 'SF Mono', Menlo, monospace;
  font-size: .78rem; line-height: 1.55;
  white-space: pre-wrap; word-break: break-word;
  color: var(--text-primary);
  background: var(--white);
}

.inbox-filters {
  display: flex; gap: 2px; padding: 8px 10px;
  border-bottom: 1px solid rgba(255,255,255,.06); overflow-x: auto;
  scrollbar-width: none;
}
.inbox-filters::-webkit-scrollbar { display: none; }
.inbox-filter-btn {
  padding: 5px 12px; border-radius: 20px; border: none;
  font-size: .73rem; font-weight: 600; cursor: pointer;
  white-space: nowrap; transition: all .18s;
  background: transparent; color: rgba(255,255,255,.4);
  letter-spacing: .02em;
}
.inbox-filter-btn.active { background: #F97316; color: #fff; box-shadow: 0 2px 8px rgba(249,115,22,.35); }
.inbox-filter-btn:hover:not(.active) { background: rgba(255,255,255,.08); color: rgba(255,255,255,.75); }

/* Badge inside filter btn */
.inbox-filter-badge {
  display: inline-block;
  background: rgba(255,255,255,.25); color: #fff;
  font-size: .63rem; font-weight: 700;
  padding: 0 5px; border-radius: 8px; margin-left: 3px;
  min-width: 16px; text-align: center;
}
.inbox-filter-btn.active .inbox-filter-badge { background: rgba(255,255,255,.3); }

.inbox-conversation-list {
  flex: 1; overflow-y: auto;
}
.inbox-conversation-list::-webkit-scrollbar { width: 3px; }
.inbox-conversation-list::-webkit-scrollbar-thumb { background: rgba(255,255,255,.1); }

.inbox-conv-item {
  padding: 11px 14px;
  border-bottom: 1px solid rgba(255,255,255,.04);
  cursor: pointer;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  transition: background .15s;
  position: relative;
  border-left: 3px solid transparent;
}
.inbox-conv-item:hover { background: rgba(255,255,255,.05); }
.inbox-conv-item.active {
  background: rgba(249,115,22,.1);
  border-left-color: #F97316;
}

.inbox-conv-avatar {
  width: 40px; height: 40px; border-radius: 50%;
  font-size: .85rem; font-weight: 700; color: #fff;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; position: relative;
}
.inbox-conv-channel-badge {
  position: absolute; bottom: -2px; right: -2px;
  width: 18px; height: 18px; border-radius: 50%;
  background: #1A2536; border: 2px solid #0F1623;
  font-size: .62rem; display: flex; align-items: center; justify-content: center;
  line-height: 1;
}

.inbox-conv-body { flex: 1; min-width: 0; }
.inbox-conv-header {
  display: flex; align-items: baseline; justify-content: space-between; gap: 6px;
  margin-bottom: 2px;
}
.inbox-conv-name {
  font-size: .84rem; font-weight: 600; color: rgba(255,255,255,.9);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; min-width: 0;
}
.inbox-conv-time {
  font-size: .68rem; color: rgba(255,255,255,.35); white-space: nowrap; flex-shrink: 0;
}
.inbox-conv-preview {
  font-size: .77rem; color: rgba(255,255,255,.4);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.inbox-conv-footer {
  display: flex; align-items: center; justify-content: space-between; gap: 6px;
  margin-top: 4px;
}
.inbox-conv-status-dot {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: .68rem; color: rgba(255,255,255,.3);
}
.inbox-conv-status-dot::before {
  content: ''; width: 6px; height: 6px; border-radius: 50%; flex-shrink: 0;
}
.inbox-conv-status-dot.open::before  { background: #22c55e; }
.inbox-conv-status-dot.pending::before { background: #f59e0b; }
.inbox-conv-status-dot.bot::before   { background: #a855f7; }
.inbox-conv-status-dot.resolved::before { background: #64748b; }

.inbox-unread-badge {
  background: #F97316; color: #fff;
  font-size: .65rem; font-weight: 700;
  padding: 1px 6px; border-radius: 10px;
  min-width: 18px; text-align: center;
  flex-shrink: 0;
}

/* Panel 2: Chat */
.inbox-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  background: #F1F5FA;
}
.inbox-chat-header {
  padding: 10px 16px;
  border-bottom: 1px solid rgba(0,0,0,.07);
  display: flex;
  align-items: center;
  gap: 12px;
  background: #fff;
  box-shadow: 0 1px 4px rgba(0,0,0,.05);
  z-index: 2;
}
.inbox-chat-header-info { flex: 1; min-width: 0; }
.inbox-chat-header-info h4 {
  font-size: .88rem; font-weight: 700; color: #0F1623;
  margin: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.inbox-chat-header-info .meta { font-size: .73rem; color: #64748B; margin-top: 1px; }
.inbox-chat-header-actions { display: flex; gap: 6px; align-items: center; }

.inbox-status-badge {
  font-size: .7rem; padding: 3px 9px; border-radius: 20px; font-weight: 600; letter-spacing: .02em;
}
.inbox-status-badge.open     { background: #DCFCE7; color: #16A34A; }
.inbox-status-badge.pending  { background: #FEF3C7; color: #D97706; }
.inbox-status-badge.resolved { background: #F1F5F9; color: #64748B; }
.inbox-status-badge.bot      { background: #EDE9FE; color: #7C3AED; }

.inbox-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px 20px 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  background: #F1F5FA;
}
.inbox-messages::-webkit-scrollbar { width: 4px; }
.inbox-messages::-webkit-scrollbar-thumb { background: #CBD5E1; border-radius: 2px; }

.inbox-message {
  display: flex;
  flex-direction: column;
  max-width: 68%;
}
.inbox-message.inbound { align-self: flex-start; }
.inbox-message.outbound { align-self: flex-end; }

.inbox-message-bubble {
  padding: 9px 14px;
  border-radius: 16px;
  font-size: .84rem;
  line-height: 1.5;
  position: relative;
  word-break: break-word;
}
.inbox-message.inbound .inbox-message-bubble {
  background: #fff;
  box-shadow: 0 1px 3px rgba(0,0,0,.08);
  border-bottom-left-radius: 4px;
  color: #1E293B;
}
.inbox-message.outbound .inbox-message-bubble {
  background: linear-gradient(135deg, #2563EB 0%, #1D4ED8 100%);
  color: #fff;
  border-bottom-right-radius: 4px;
  box-shadow: 0 2px 8px rgba(37,99,235,.3);
}

.inbox-message-meta {
  font-size: .66rem; color: #94A3B8;
  margin-top: 3px; display: flex; align-items: center; gap: 4px;
}
.inbox-message.outbound .inbox-message-meta { justify-content: flex-end; }

.inbox-message-media {
  max-width: 260px; border-radius: var(--radius);
  overflow: hidden; border: 1px solid rgba(0,0,0,.07);
}
.inbox-message-media img { width: 100%; display: block; }

.inbox-date-divider {
  display: flex; align-items: center; gap: 10px;
  margin: 10px 0;
  font-size: .7rem; color: #94A3B8; font-weight: 600; letter-spacing: .04em;
  text-transform: uppercase;
}
.inbox-date-divider::before,
.inbox-date-divider::after {
  content: ''; flex: 1; height: 1px; background: #E2E8F0;
}

.inbox-input-area {
  padding: 10px 14px;
  border-top: 1px solid rgba(0,0,0,.07);
  background: #fff;
  display: flex;
  flex-direction: column;
  gap: 8px;
  box-shadow: 0 -1px 4px rgba(0,0,0,.04);
}
.inbox-input-toolbar {
  display: flex; gap: 6px; align-items: center;
}
.inbox-input-toolbar button {
  background: none; border: none; cursor: pointer;
  color: #94A3B8; padding: 4px;
  border-radius: var(--radius); transition: color .2s;
}
.inbox-input-toolbar button:hover { color: #2563EB; }
.inbox-input-row {
  display: flex; gap: 8px; align-items: flex-end;
}
.inbox-textarea {
  flex: 1; border: 1.5px solid #E2E8F0; border-radius: 14px;
  padding: 10px 14px; font-size: .86rem; font-family: inherit;
  resize: none; min-height: 42px; max-height: 120px;
  color: #1E293B; outline: none; transition: border-color .2s;
  line-height: 1.45; background: #F8FAFC;
}
.inbox-textarea:focus { border-color: #2563EB; background: #fff; }
.inbox-send-btn {
  width: 42px; height: 42px; border-radius: 50%;
  background: linear-gradient(135deg, #F97316 0%, #EA580C 100%); border: none;
  color: #fff; cursor: pointer; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  transition: transform .15s, box-shadow .15s;
  box-shadow: 0 2px 8px rgba(249,115,22,.35);
}
.inbox-send-btn:hover {
  transform: scale(1.07);
  box-shadow: 0 4px 14px rgba(249,115,22,.5);
}
.inbox-send-btn svg { width: 18px; height: 18px; }

.inbox-empty {
  flex: 1; display: flex; align-items: center; justify-content: center;
  flex-direction: column; gap: 12px; color: rgba(255,255,255,.3);
  background: #0F1623;
}
.inbox-empty svg { width: 48px; height: 48px; opacity: .25; }
.inbox-empty p { font-size: .88rem; }

/* Panel 3: Contact Info */
.inbox-info-panel {
  width: 270px;
  background: #fff;
  border-left: 1px solid rgba(0,0,0,.07);
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  flex-shrink: 0;
}
.inbox-info-panel::-webkit-scrollbar { width: 3px; }
.inbox-info-panel::-webkit-scrollbar-thumb { background: #E2E8F0; }

/* Botão Atender — CTA principal no topo do painel direito */
.inbox-attend-cta {
  padding: 12px 14px;
  border-bottom: 1px solid rgba(0,0,0,.07);
  background: #fff;
}
.inbox-attend-main-btn {
  width: 100%; border: none; border-radius: 10px;
  padding: 12px 0;
  font-size: .88rem; font-weight: 700; cursor: pointer;
  display: flex; align-items: center; justify-content: center; gap: 8px;
  transition: all .18s;
}
.inbox-attend-main-btn.takeover {
  background: linear-gradient(135deg, #F97316 0%, #EA580C 100%);
  color: #fff; box-shadow: 0 3px 10px rgba(249,115,22,.4);
}
.inbox-attend-main-btn.takeover:hover { box-shadow: 0 5px 16px rgba(249,115,22,.55); transform: translateY(-1px); }
.inbox-attend-main-btn.assign {
  background: linear-gradient(135deg, #2563EB 0%, #1D4ED8 100%);
  color: #fff; box-shadow: 0 3px 10px rgba(37,99,235,.3);
}
.inbox-attend-main-btn.assign:hover { box-shadow: 0 5px 16px rgba(37,99,235,.45); transform: translateY(-1px); }
.inbox-attend-main-btn.mine {
  background: #F1F5F9; color: #64748B; box-shadow: none;
  border: 1.5px solid #E2E8F0;
}
.inbox-attend-main-btn.mine:hover { background: #E2E8F0; }

.inbox-info-section {
  padding: 14px;
  border-bottom: 1px solid rgba(0,0,0,.06);
}
.inbox-info-section h5 {
  font-size: .7rem; font-weight: 700; color: #94A3B8;
  text-transform: uppercase; letter-spacing: .07em; margin: 0 0 10px;
}
.inbox-info-field { margin-bottom: 9px; }
.inbox-info-field label { font-size: .7rem; color: #94A3B8; font-weight: 600; display: block; margin-bottom: 2px; }
.inbox-info-field span { font-size: .83rem; color: #1E293B; font-weight: 500; }
.inbox-info-avatar {
  width: 52px; height: 52px; border-radius: 50%;
  font-size: 1.15rem; font-weight: 700; color: #fff;
  display: flex; align-items: center; justify-content: center;
  margin: 0 auto 10px;
  box-shadow: 0 2px 10px rgba(0,0,0,.15);
}
.inbox-info-name {
  text-align: center; font-size: .93rem; font-weight: 700;
  color: #0F172A; margin-bottom: 4px;
}
.inbox-info-phone {
  text-align: center; font-size: .78rem; color: #64748B;
}

/* ── ACTIVITIES ──────────────────────────────────────────────── */
.activities-list { display: flex; flex-direction: column; gap: 8px; }

.activity-item {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 14px 16px;
  display: flex; align-items: flex-start; gap: 12px;
  transition: all .15s;
}
.activity-item.done { opacity: .65; }
.activity-item:hover { border-color: var(--blue-200); }

.activity-check {
  width: 22px; height: 22px; border-radius: 50%;
  border: 2px solid var(--border); flex-shrink: 0; margin-top: 1px;
  cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: all .2s; background: transparent;
}
.activity-check.done { background: var(--blue-600); border-color: var(--blue-600); }
.activity-check svg { width: 12px; height: 12px; stroke: #fff; display: none; }
.activity-check.done svg { display: block; }

.activity-body { flex: 1; min-width: 0; }
.activity-title { font-size: .88rem; font-weight: 600; color: var(--text-primary); }
.activity-title.done { text-decoration: line-through; color: var(--text-muted); }
.activity-meta { font-size: .75rem; color: var(--text-muted); margin-top: 3px; display: flex; gap: 10px; flex-wrap: wrap; }
.activity-meta span { display: flex; align-items: center; gap: 4px; }

.activity-type-badge {
  font-size: .7rem; padding: 2px 7px; border-radius: 8px; font-weight: 600;
}
.activity-type-call    { background: #DBEAFE; color: #1D4ED8; }
.activity-type-meeting { background: #D1FAE5; color: #065F46; }
.activity-type-email   { background: #FEF3C7; color: #92400E; }
.activity-type-task    { background: #EDE9FE; color: #5B21B6; }
.activity-type-note    { background: #F1F5F9; color: #475569; }

.activity-overdue { border-left: 3px solid #EF4444 !important; }

/* ── CHANNELS PAGE ─────────────────────────────────────────── */
.channel-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }

.channel-card {
  background: var(--white); border: 1.5px solid var(--border);
  border-radius: var(--radius-lg); padding: 20px;
  display: flex; flex-direction: column; gap: 14px;
  transition: all .15s;
}
.channel-card:hover { border-color: var(--blue-200); box-shadow: 0 4px 12px rgba(30,58,138,.08); }

.channel-card-header { display: flex; align-items: center; gap: 12px; }
.channel-icon-wrap {
  width: 44px; height: 44px; border-radius: var(--radius-lg);
  display: flex; align-items: center; justify-content: center;
  font-size: 1.3rem; flex-shrink: 0;
}
.channel-card-info { flex: 1; }
.channel-card-name { font-size: .95rem; font-weight: 700; color: var(--text-primary); }
.channel-card-type { font-size: .75rem; color: var(--text-muted); text-transform: capitalize; }

.channel-card-stats {
  display: flex; gap: 16px;
}
.channel-stat { text-align: center; }
.channel-stat-value { font-size: 1.1rem; font-weight: 700; color: var(--text-primary); }
.channel-stat-label { font-size: .7rem; color: var(--text-muted); }

.channel-webhook-url {
  background: var(--bg); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 8px 10px;
  font-size: .72rem; color: var(--text-muted); font-family: monospace;
  word-break: break-all; line-height: 1.4;
}

/* ── CRM EMPTY STATE ──────────────────────────────────────────── */
.crm-empty {
  display: flex; flex-direction: column; align-items: center;
  justify-content: center; padding: 48px 20px; text-align: center;
  color: var(--text-muted);
}
.crm-empty svg { width: 56px; height: 56px; margin-bottom: 16px; opacity: .4; }
.crm-empty h3 { font-size: 1rem; font-weight: 600; color: var(--text-primary); margin: 0 0 8px; }
.crm-empty p { font-size: .85rem; margin: 0 0 16px; }

/* ── DEAL FORM / MODAL ──────────────────────────────────────── */
.deal-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.deal-form-grid .form-group.full { grid-column: 1 / -1; }

/* ═══════════════════════════════════════════════════════════════
   RESPONSIVE — MOBILE FIRST
   ═══════════════════════════════════════════════════════════════ */

/* ── Botão voltar (aparece só no mobile) ──────────────────────── */
.inbox-back-btn {
  display: none;
  align-items: center;
  justify-content: center;
  width: 36px; height: 36px;
  background: none;
  border: none;
  border-radius: 50%;
  cursor: pointer;
  color: #374151;
  flex-shrink: 0;
  transition: background .15s;
  margin-right: 2px;
}
.inbox-back-btn:hover { background: rgba(0,0,0,.06); }
.inbox-back-btn svg { display: block; }

/* Botão toggle info-panel (aparece só no mobile) */
.inbox-info-toggle-btn {
  display: none;
  align-items: center;
  justify-content: center;
  width: 36px; height: 36px;
  background: none;
  border: none;
  border-radius: 50%;
  cursor: pointer;
  color: #6B7280;
  flex-shrink: 0;
  transition: background .15s, color .15s;
}
.inbox-info-toggle-btn:hover,
.inbox-info-toggle-btn.active { background: rgba(249,115,22,.12); color: #F97316; }
.inbox-info-toggle-btn svg { display: block; }

/* Overlay do info-panel no mobile */
.inbox-info-overlay {
  display: none;
  position: absolute;
  inset: 0;
  background: rgba(0,0,0,.45);
  z-index: 19;
  backdrop-filter: blur(2px);
  -webkit-backdrop-filter: blur(2px);
}

@media (max-width: 768px) {
  /* Kanban — scroll horizontal mantido */
  .kanban-board { gap: 10px; }
  .kanban-column { min-width: 240px; max-width: 240px; }

  /* Contact / Deal forms */
  .contact-detail { flex-direction: column; }
  .contact-detail-sidebar { width: 100%; }
  .deal-form-grid { grid-template-columns: 1fr; }

  /* ── INBOX — Sistema de painéis únicos ──────────────────────── */

  /* Container raiz: relative para o posicionamento absoluto dos painéis */
  .inbox-layout {
    position: relative;
    overflow: hidden;
    /* Altura gerenciada pelo shell; nunca auto */
    height: 100% !important;
    border-radius: 0 !important; /* ocupa tela toda */
  }

  /* ── Sidebar (lista de conversas) ───────────────────────────── */
  .inbox-sidebar {
    position: absolute;
    inset: 0;
    width: 100%;
    max-height: 100%;
    border-right: none;
    border-bottom: none;
    z-index: 2;
    transform: translateX(0);
    transition: transform .28s cubic-bezier(.4,0,.2,1);
    will-change: transform;
  }

  /* Sidebar oculta quando chat está ativo */
  .inbox-layout.mobile-chat-active .inbox-sidebar {
    transform: translateX(-100%);
    pointer-events: none;
  }

  /* ── Chat ───────────────────────────────────────────────────── */
  .inbox-chat {
    position: absolute;
    inset: 0;
    width: 100%;
    transform: translateX(100%);
    transition: transform .28s cubic-bezier(.4,0,.2,1);
    will-change: transform;
    z-index: 3;
    display: flex;
    flex-direction: column;
  }

  /* Chat visível quando ativo */
  .inbox-layout.mobile-chat-active .inbox-chat {
    transform: translateX(0);
  }

  /* ── Header do chat: mostrar botão voltar e info toggle ─────── */
  .inbox-back-btn       { display: flex; }
  .inbox-info-toggle-btn { display: flex; }

  /* ── Mensagens: bolhas mais largas no mobile ────────────────── */
  .inbox-message-bubble { max-width: 88% !important; }
  .inbox-message        { max-width: 88%; }

  /* ── Info-panel: bottom sheet ───────────────────────────────── */
  .inbox-info-panel {
    position: absolute;
    bottom: 0; left: 0;
    width: 100%;
    height: 82dvh;
    border-left: none;
    border-top: 1px solid rgba(255,255,255,.08);
    border-radius: 20px 20px 0 0;
    transform: translateY(110%);
    transition: transform .32s cubic-bezier(.4,0,.2,1);
    will-change: transform;
    z-index: 20;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
    box-shadow: 0 -12px 48px rgba(0,0,0,.5);
  }

  /* Handle visual do bottom sheet */
  .inbox-info-panel::before {
    content: '';
    display: block;
    width: 40px; height: 4px;
    background: rgba(255,255,255,.15);
    border-radius: 99px;
    margin: 12px auto 0;
    flex-shrink: 0;
  }

  /* Info panel aberto */
  .inbox-layout.mobile-info-active .inbox-info-panel {
    transform: translateY(0);
  }

  /* Overlay: aparece com o info-panel */
  .inbox-info-overlay {
    display: block;
    pointer-events: none;
    opacity: 0;
    transition: opacity .28s;
  }
  .inbox-layout.mobile-info-active .inbox-info-overlay {
    opacity: 1;
    pointer-events: auto;
  }

  /* ── Input area: mais compacta no mobile ────────────────────── */
  .inbox-input-area { padding: 8px 10px; }
  .inbox-textarea   { font-size: .9rem; }

  /* ── Chat header: ajustes de espaço ────────────────────────── */
  .inbox-chat-header { padding: 10px 10px 10px 6px; gap: 6px; }
  .inbox-chat-header-info h4 { font-size: .88rem; }
  .inbox-chat-header-info .meta { font-size: .72rem; }

  /* Esconder ações secundárias do header no mobile (< 480px via nested) */
  .inbox-export-wrap { display: none; }

  /* ── Sidebar header e filtros ───────────────────────────────── */
  .inbox-sidebar-header { padding: 12px 12px 8px; }
  .inbox-filters { padding: 0 10px 8px; }

  /* ── Standalone inbox.html topbar ───────────────────────────── */
  #inboxTopbar {
    padding: 0 12px;
    height: 52px;
    gap: 8px;
  }
  #inboxTopbar img { height: 22px; }
  #inboxTopbar .inbox-topbar-sep { display: none; }
  #inboxTopbar .inbox-topbar-title { display: none; }
  #inboxTopbarUser { display: none !important; }
  #btnNewConv span { display: none; } /* só ícone no mobile */
  #btnNewConv { padding: 6px 10px !important; border-radius: 50% !important; }

  /* ── #inboxMain sem padding no mobile (layout ocupa tudo) ───── */
  #inboxMain { padding: 0 !important; }
  #inboxMain .inbox-layout { border-radius: 0 !important; }
}

@media (max-width: 480px) {
  /* Ajustes extras em telas muito pequenas (360px) */
  .inbox-chat-header-actions .btn-sm { padding: 4px 6px; font-size: .72rem; }
  .inbox-info-panel { height: 88dvh; }
  .inbox-composer-btn { width: 34px; height: 34px; }
  .inbox-send-btn { width: 38px; height: 38px; }
}

/* ─── Message status states (pending / failed / retry) ─── */
.inbox-message-bubble.is-pending {
  opacity: 0.65;
}
.inbox-message-bubble.is-failed {
  background: #FEE2E2 !important;
  border: 1px solid #FCA5A5;
  color: #7F1D1D !important;
}
.inbox-message.outbound .inbox-message-bubble.is-failed {
  background: #FEE2E2 !important;
  color: #7F1D1D !important;
}
.msg-status {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  color: var(--text-muted);
}
.msg-status.is-read {
  color: #2563EB;
}
.msg-status.is-failed {
  color: #DC2626;
  font-weight: 600;
  font-size: .7rem;
}
.msg-status-pending svg {
  animation: spin 1.2s linear infinite;
}
@keyframes spin {
  from { transform: rotate(0deg); }
  to { transform: rotate(360deg); }
}
.msg-retry-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: #DC2626;
  padding: 2px 4px;
  border-radius: 4px;
  display: inline-flex;
  align-items: center;
  transition: background 120ms ease;
}
.msg-retry-btn:hover {
  background: rgba(220, 38, 38, 0.1);
}
.inbox-message-error {
  margin-top: 4px;
  font-size: .68rem;
  color: #DC2626;
  max-width: 100%;
  word-break: break-word;
  opacity: 0.85;
}
.inbox-message.outbound .inbox-message-error {
  text-align: right;
}

/* ── Handoff filter badge ────────────────────────────── */
.inbox-filter-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  margin-left: 4px;
  font-size: 10px;
  font-weight: 600;
  background: #f97316;
  color: white;
  border-radius: 9px;
  vertical-align: middle;
}
.inbox-filter-btn.active .inbox-filter-badge { background: white; color: #f97316; }

/* ── Availability dot ─────────────────────────────────── */
#inboxAvailabilityBtn { transition: opacity .2s; }
#inboxAvailabilityBtn:hover { opacity: .85; }
#inboxAvailabilityDot { transition: background .2s; }

/* ── Nova Conversa (picker) ─────────────────────────────────── */
.nnc-channel-chip {
  display: inline-flex; align-items: center; gap: 10px;
  padding: 10px 14px; border: 1px solid var(--border);
  border-radius: 10px; min-width: 220px;
}
.nnc-contact {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px; cursor: pointer;
  border-bottom: 1px solid var(--border);
  transition: background .12s ease;
}
.nnc-contact:last-child { border-bottom: 0; }
.nnc-contact:hover { background: var(--bg); }
.nnc-contact.is-selected { background: var(--blue-50, #eff6ff); }
.nnc-contact.nnc-new { background: #f0fdf4; }
.nnc-contact.nnc-new:hover { background: #dcfce7; }
.nnc-avatar {
  width: 36px; height: 36px; border-radius: 50%;
  color: #fff; font-weight: 700; font-size: .82rem;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.nnc-info { flex: 1; min-width: 0; }
.nnc-name { font-size: .88rem; font-weight: 600; color: var(--text); }
.nnc-meta { font-size: .75rem; color: var(--text-muted); margin-top: 1px; }

/* ── Nova Conversa — campo de busca refinado ─────────────────── */
.nnc-search {
  position: relative;
  margin-bottom: 10px;
}
.nnc-search-icon {
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  pointer-events: none;
  opacity: .6;
}
.nnc-search-input {
  width: 100%;
  height: 38px;
  padding: 0 12px 0 34px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--bg);
  color: var(--text);
  font-size: .88rem;
  font-family: inherit;
  letter-spacing: -0.005em;
  transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
  outline: none;
}
.nnc-search-input::placeholder { color: var(--text-muted); opacity: .75; }
.nnc-search-input:hover { border-color: var(--border-strong, rgba(0,0,0,.12)); }
.nnc-search-input:focus {
  border-color: var(--blue-600, #2563eb);
  background: var(--bg-soft);
  box-shadow: 0 0 0 3px rgba(37, 99, 235, .08);
}
.nnc-search:focus-within .nnc-search-icon { color: var(--blue-600, #2563eb); opacity: 1; }

/* ── Inbox: chip do atendente na lista de conversas ─────────── */
.inbox-conv-attendant {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 4px;
  padding: 2px 6px 2px 2px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: .68rem;
  color: var(--text-secondary, var(--text-muted));
  max-width: fit-content;
  line-height: 1;
}
.inbox-conv-attendant span {
  font-weight: 500;
  letter-spacing: -0.005em;
}
.inbox-conv-item.active .inbox-conv-attendant {
  background: rgba(255,255,255,.9);
  border-color: rgba(0,0,0,.06);
}

/* Avatar wrapper para fotos reais — iniciais ficam se <img> falhar */
.inbox-avatar {
  box-shadow: 0 0 0 2px #0F1623;
}
.inbox-avatar img {
  background: inherit;
}
/* Nos painéis claros (chat, info), o anel fica branco */
.inbox-chat-header .inbox-avatar,
.inbox-info-section .inbox-avatar { box-shadow: 0 0 0 2px #fff; }

/* Filtro de atendente (supervisor-only) */
.inbox-assignee-filter {
  padding: 8px 12px 10px;
  display: flex;
  align-items: center;
  gap: 8px;
  border-bottom: 1px solid rgba(255,255,255,.06);
  background: #0F1623;
}
.inbox-assignee-filter label {
  font-size: .68rem;
  color: rgba(255,255,255,.35);
  text-transform: uppercase;
  letter-spacing: .06em;
  font-weight: 700;
  margin: 0; white-space: nowrap;
}
.inbox-assignee-filter select {
  flex: 1;
  height: 28px;
  padding: 0 8px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 7px;
  background: rgba(255,255,255,.07);
  color: rgba(255,255,255,.8);
  font-size: .8rem;
  font-family: inherit;
  outline: none;
  transition: border-color .15s;
}
.inbox-assignee-filter select:focus {
  border-color: #F97316;
}
.inbox-assignee-filter select option {
  background: #1A2536; color: #fff;
}


/* ============================================================
   Equipe de Atendimento — visão do supervisor
   ============================================================ */
.team-stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 20px;
}
.team-stat-card {
  padding: 16px 18px;
  background: var(--bg-soft, var(--bg));
  border: 1px solid var(--border);
  border-radius: 10px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  transition: border-color .15s ease, background .15s ease;
}
.team-stat-card:hover { border-color: var(--border-strong, var(--border)); }
.team-stat-label {
  font-size: .7rem;
  font-weight: 600;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--text-muted);
}
.team-stat-value {
  font-size: 1.55rem;
  font-weight: 600;
  letter-spacing: -0.02em;
  font-variant-numeric: tabular-nums;
  color: var(--text);
}
.team-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 14px;
}
.team-card {
  background: var(--bg-soft, var(--bg));
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  transition: border-color .15s ease, transform .15s ease;
}
.team-card:hover {
  border-color: var(--border-strong, var(--border));
}
.team-card-header {
  display: flex;
  align-items: center;
  gap: 12px;
}
.team-card-avatar-wrap {
  position: relative;
  flex: 0 0 auto;
}
.team-avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, #4F46E5, #7C3AED);
  color: #fff;
  font-weight: 600;
  font-size: .88rem;
  letter-spacing: -0.01em;
  overflow: hidden;
  text-transform: uppercase;
}
.team-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}
.team-status-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  border: 2px solid var(--bg-soft, var(--bg));
}
.team-status-available { background: #10B981; }
.team-status-offline   { background: #9CA3AF; }
.team-card-identity {
  min-width: 0;
  flex: 1;
}
.team-card-name {
  font-size: .94rem;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--text);
  margin: 0 0 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.team-card-email {
  font-size: .78rem;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.team-card-stats {
  display: flex;
  gap: 18px;
  padding-top: 12px;
  border-top: 1px dashed var(--border);
}
.team-card-stat { display: flex; flex-direction: column; gap: 2px; }
.team-card-stat-value {
  font-size: 1.05rem;
  font-weight: 600;
  letter-spacing: -0.01em;
  font-variant-numeric: tabular-nums;
  color: var(--text);
}
.team-card-stat-label {
  font-size: .68rem;
  font-weight: 600;
  letter-spacing: .05em;
  text-transform: uppercase;
  color: var(--text-muted);
}
.team-card-actions { display: flex; gap: 8px; }
.team-card-actions .btn { flex: 1; }

@media (max-width: 640px) {
  .team-stats { grid-template-columns: 1fr; }
  .team-grid  { grid-template-columns: 1fr; }
}

/* ── Takeover banner (IA em atendimento) ─────────────────────── */
.inbox-takeover-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 14px 20px;
  background: linear-gradient(90deg, #0F172A, #1E1B4B);
  border-bottom: 1px solid #3730A3;
  flex-shrink: 0;
}
.inbox-takeover-left {
  display: flex;
  align-items: center;
  gap: 12px;
}
.inbox-takeover-icon {
  font-size: 24px;
  line-height: 1;
  filter: grayscale(.2);
  animation: inbox-bot-pulse 2.5s ease-in-out infinite;
}
@keyframes inbox-bot-pulse {
  0%, 100% { opacity: 1; }
  50%       { opacity: .6; }
}
.inbox-takeover-title {
  font-size: 13px;
  font-weight: 700;
  color: #C7D2FE;
  letter-spacing: .2px;
}
.inbox-takeover-sub {
  font-size: 12px;
  color: #818CF8;
  line-height: 1.4;
  margin-top: 2px;
}
.inbox-takeover-sub strong { color: #E0E7FF; }
.inbox-takeover-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}
.inbox-takeover-actions .btn-orange {
  font-size: 13px;
  font-weight: 700;
  padding: 8px 18px;
  box-shadow: 0 0 0 3px rgba(249,115,22,.25);
}

/* ── iPhone safe-area + teclado virtual ──────────────────────── */
@supports (padding-bottom: env(safe-area-inset-bottom)) {
  @media (max-width: 768px) {
    .inbox-input-area {
      padding-bottom: calc(8px + env(safe-area-inset-bottom));
    }
    #inboxTopbar {
      padding-top: env(safe-area-inset-top);
    }
  }
}

/* Touch scroll suave em toda lista e chat */
@media (max-width: 768px) {
  .inbox-conversation-list,
  .inbox-messages,
  .inbox-info-panel {
    -webkit-overflow-scrolling: touch;
    overscroll-behavior: contain;
  }

  /* Evita zoom no input no iOS (font-size mínimo 16px) */
  .inbox-textarea,
  input[type="text"],
  input[type="search"],
  select {
    font-size: 16px !important;
  }

  /* Takeover banner compacto no mobile */
  .inbox-takeover-banner {
    padding: 10px 12px;
    gap: 10px;
    flex-wrap: wrap;
  }
  .inbox-takeover-sub { display: none; }
  .inbox-takeover-actions .btn-orange { font-size: 12px; padding: 6px 12px; }

  /* Handoff banner compacto */
  .inbox-handoff-banner { padding: 10px 12px; flex-wrap: wrap; }
}